Portfolio
Between the pharmacy counter and the system behind it.
I bridge clinical workflows and IT systems to make healthcare safer and more efficient. Over 16 years I have delivered enterprise EHR (TrakCare) implementations as analyst, technical expert and clinical end user, and I led the integration projects that put ordering, dispensing and administration into one record.
Results
What I have delivered
- 01Project →
50%+ reduction in medication workflow time
Led the NPCM integration in two stages, inpatient and outpatient, so clinicians work in one system instead of two and spend at least 50% less time on the medication workflow, with more time for patients.
- 02Project →
40% shorter Home Delivery turnaround
Integrated the EHR with the delivery provider so orders and driver requests flow from one system, removing manual phone follow-up.
- 03Project →
Bedside medication safety: BCMA across 7 hospitals
Planned and delivered the BCMA go-live, adding a check at the bedside across 7 hospitals. It reduced and prevented medication errors.
- 04Project →
9 system go-lives, upgrades and migrations
2 as pharmacist super-user at Mediclinic hospitals, 2 paper-to-EHR transitions, 3 system-to-system migrations and 2 major upgrades, across the full lifecycle.
- 05
Innovation award, 2nd place: Mediclinic Hackathon Middle East (2023)
Defined the problem, compared solutions, built a prototype and pitched to management.
Skills
Core skills
- Pharmacy and clinical informatics
- Pharmacy informatics, EHR implementation and optimisation, TrakCare, CPOE, clinical decision support (CDS), BCMA, medication safety, order sets, clinical questionnaires
- Project delivery
- Go-live and cut-over planning, back-out planning, UAT, change management, end-user training, post-go-live support, upgrades and migrations
- Analysis and systems
- Workflow analysis and design, system integration and interfaces, root-cause analysis, vendor management, documentation
- Governance, frameworks and tools
- ITSM (Cherwell, Jira), ITIL 4, Agile, Design Thinking
- Risk and compliance
- Regulatory readiness, DHA and DCC alignment, patient-safety governance, vendor management
- Leadership and stakeholder engagement
- Stakeholder management, clinical training, prioritisation under pressure, cross-functional collaboration
Experience
Career, latest first
- October 2021 to present
Clinical Application Analyst, ICT Clinical Applications
Mediclinic Middle East, Corporate Office, Dubai
- Support physicians, nurses and pharmacists across 7 hospitals and 20+ clinics in the UAE, training and supporting end users at all sites and resolving day-to-day issues independently.
- Own the OT, anaesthesia, ICU and Pharmacy modules, clinical and billing: see Clinical modules.
- Lead integration and go-live projects: see Projects.
- Validate new functionality and upgrades before deployment, protecting clinical continuity; perform root-cause analysis and escalate to vendors for permanent fixes.
- Join clinical forums to resolve incidents and improve workflows; deliver on-site training and support across the group.
- July 2019 to October 2021
Pharmacist, EHR TrakCare Super-User
Mediclinic Parkview Hospital, Dubai
- Managed inpatient and outpatient dispensing with zero errors using TrakCare clinical review functions.
- Supported 2 EHR go-lives as pharmacist super-user (end-user training and go-live support).
- Acted as Facility Super User: resolved medication configuration, dispensing and billing issues for nursing and pharmacy staff; master data and batch tracking.
- Handled IV compounding of high-alert medications and created new admixture recipes, guiding physicians on correct EHR ordering.
- December 2017 to June 2019
Pharmacist in Charge
Medicina Group of Pharmacies, Dubai
- Delivered pharmacy KPIs and financial targets; managed insurance approvals and DHA compliance.
- Coordinated referrals and workflow with nearby clinics.
- August 2009 to September 2017
Senior Pharmacist and Shift Manager
Saint Mark Hospital, Alexandria, Egypt
- Supervised retail, inpatient and ICU pharmacies and the medical store; coordinated pharmacists and assistants.
- Implemented stock management software across the main and satellite pharmacies; processed insurance claims.
- Counselled patients on indications, interactions, adverse effects and dosing; trained pharmacy staff, students and healthcare professionals.
Credentials
Certificates and qualifications
- Certified Professional in Healthcare Information and Management Systems (CPHIMS)HIMSS · May 2026Certification number: 0702499931
- ITIL 4 FoundationPeopleCert / AXELOS · February 2026Certificate number: GR671865805EK · Candidate number: 9980062331774387
- Pharmacy Informatics CertificateAmerican Society of Health-System Pharmacists (ASHP) · July 2021Validation number: e112309108e94057b236dcf9e216dae3-a80696d714b14bb7ac4d4a644b33fa87
- Pharmacist licenceDubai Health Authority (DHA)
- November 2023Agile Software Developer NanodegreeUdacity
- 2009Bachelor of Pharmaceutical Sciences (5-year programme)Faculty of Pharmacy, Alexandria University, Egypt
Professional development
- Agile Frameworks Fundamentals · Udacity2023
- Agile Foundations · NASBA2023
- Design Thinking: Understanding the Process · Project Management Institute2023
- Update in Therapeutics Review Course · ACCP, Phoenix, USA2016
Languages
English: Professional (IELTS 7.5) · Arabic: Native
Projects
The full story behind the results
Each project has its own page.