Patient experience
Home Delivery EHR integration
Mediclinic Middle East
- Order
- Pharmacy prepares
- Request to driver
- Delivery
- Patient receives
Illustrative process for this type of workflow. It is not a screenshot or a diagram of a specific system.
Business challenge
Doctors and nurses place the order in the EHR, and the pharmacy sends the request to the delivery company from the same system.
Approach and leadership
- Designed and integrated Home Delivery between the EHR and a third-party delivery provider.
Measured impact
Removed duplicate entry and manual phone follow-up, and reduced turnaround time by 40%.
Confidentiality: this page contains no patient information, employer-confidential material or proprietary screenshots.